We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
We offer only 14 days for all clothing item.This is because our all cloths are made to orders.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@p2nstore.co.uk. If your return is accepted, we’ll let you know where to return the package. Buyer has to pay the cost of return.
We may collect the return packages from local addresses free of charge.Please make sure the product is in it's original package.Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@p2nstore.co.uk
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.Original shipping cost will not be refunded even you had free shipping initially.Shipping cost is £3.99.
